Servicing Your Softub
Servicing Your Softub
Softub Express is the oldest and largest authorized Softub service center on the east coast, so you can trust us to service your tub should you ever need it. Explore our service options below, and call us or submit the inquiry form below to get started.
We do not offer house calls. Since Softubs are portable and unlike a traditional hot tub, one of the benefits is having more flexibility and ease in servicing the tub. No more service calls that can cost you hundreds of dollars before the work is even done!
Hydromate Service
- Board Diagnostics
- Board Replacement
- Control Panel Replacement
- Foam Replacement
- GFCI Replacement
- Pump Replacement
- Seal Replacement
- Temperature Sensor Replacement
Important: We are a Certified Softub Service Center and are NOT authorized to sell parts to customers. All repairs are required to be done at a certified service center. Transportation of the unit is the sole responsibility of the customer unless it is within the first 90 days of the warranty. Softubs are portable, which makes them easy to transport. We do not make house calls.
Shipping the Hydromate for Service
With proper care, Softubs can last 20+ years, but sometiems the vinyl wears or is damaged. Other times, you may just want a new color for a fresh look. In any case, it is possible to get your tub “re-skinned” with new vinyl.
Your tub must be brought to one of our store locations, or if you live within 50 miles, you can pay for our warehouse pick-up and drop-off service. Price varies based on location.
All hot tub lids can get waterlogged over time because of the abuse they take from the water between the heat and chemical byproducts. If you need a new folding locking lid, Customers can order new folding locking lid, you can order one right from our website *will include link when product is published*
Service Inquiries
Someone from our team will be in touch with you as soon as possible!