The most comfortable & portable hot tub available!

Refund & Return Policy

Returns cannot be made without record of sale.

We will accept returns (with record of sale) for 10 days after the Purchase Date, except on any part or product that was a special order. Special orders cannot be returned.

Items must be unused & unopened in their original packaging.

Returns for refund may be subject to a 15% restocking fee.

Returns on defective items are subject to Manager’s approval.

No Returns allowed on Special Order Items.

We are unable to credit you for shipping and/or handling charges. 

Return shipping method and charges are the customers responsibility.

Items being shipped back will not be credited, refunded, or exchanged until they have been received.

Refunds will be issued as follows:

Original cash payments will be refunded with a company check payable to and mailed to the name and address on the initial sale.

Original check payments will be refunded with a company check payable to and mailed to the name and address of the initial sale.

Original bank card payments will be refunded with a credit back to the same bank card.

Thanks for your interest in Softub!

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